Terms of service

Effective Date: 1 August 2025
Website: www.rachaellloyd.co.uk
Owner/Operator: Rachael Lloyd
Contact Email: rachael@rachaellloyd.co.uk

1. Introduction and Scope

Purpose

These Terms of Service ("Terms") constitute a legally binding agreement between you (“User,” “you”) and Rachael Lloyd (“we,” “us,” or “our”), governing your access to and use of the website www.rachaellloyd.co.uk (the "Site") and any associated services.

Acceptance

By accessing or using this Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using this Site.

Updates

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. It is your responsibility to review these Terms regularly. Continued use of the Site following the posting of changes constitutes acceptance of those changes.

2. User Guidelines

Acceptable Use

You agree to use the Site only for lawful and respectful purposes, including browsing services, booking appointments, and accessing educational or wellness content.

Account Creation

Account creation is not currently required. If in the future the Site offers account functionality, you must provide accurate information and maintain the confidentiality of your login details.

Prohibited Activities

You may not:

  • Use the Site for any unlawful purpose

  • Harass, threaten, or abuse other users

  • Post or transmit harmful or malicious software

  • Interfere with the Site’s security or infrastructure

  • Use automated systems (e.g., bots or scrapers) without permission

User Responsibilities

You are responsible for:

  • Any activity conducted through your device or email

  • Ensuring the information you provide is accurate and current

  • Using the Site in a manner that does not disrupt or harm others’ experience

3. Intellectual Property

Website Ownership

All content on this Site, including text, graphics, logos, audio, video, and code, is the property of Rachael Lloyd unless otherwise stated.

Copyright

Content is protected by UK and international copyright laws. You may not copy, reproduce, distribute, or create derivative works from the Site’s content without prior written consent.

Trademarks

Any trademarks, service marks, or logos displayed on this Site are the property of their respective owners and may not be used without permission.

4. Limitations of Liability

Disclaimer of Warranties

The Site and its content are provided "as is" and "as available." We make no warranties or representations about the accuracy or completeness of content or the availability of services.

Limitation of Liability

To the maximum extent permitted by law, Rachael Lloyd will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use this Site or its services.

5. Privacy Policy

Data Collection and Use

Your use of this Site is also governed by our Privacy Policy, which outlines how personal data is collected, used, and stored.

Compliance

We comply with applicable data protection laws including the General Data Protection Regulation (GDPR).

6. Termination

Account Termination

If user accounts are enabled in the future, we reserve the right to suspend or terminate any account or service access without prior notice if you violate these Terms.

Termination Rights

Both you and Rachael Lloyd have the right to terminate this agreement at any time by ceasing use of the Site. Any obligations or liabilities incurred prior to termination will survive.

7. Dispute Resolution

Governing Law

These Terms are governed by the laws of the United Kingdom.

Dispute Resolution

In the event of a dispute, we encourage you to contact us first to resolve the issue amicably. If necessary, disputes will be resolved through mediation or arbitration under UK jurisdiction.

8. Contact Information

Support

For support, questions, or issues with your experience on this Site, please email: rachael@rachaellloyd.co.uk

Legal Notices

All legal notices must be submitted in writing to the above email address.

9. Third-Party Links

The Site may include links to third-party websites. We are not responsible for the content, policies, or practices of those websites. Users access third-party sites at their own risk.

10. Payment Terms

Pricing

All prices for services (e.g., Spinal Energetics, Holistic Nutrition & Lifestyle Coaching) are displayed clearly on the Site and/or during the booking process. Prices are listed in GBP and are subject to change.

Payment Methods

We accept payment via the methods listed at checkout, which include debit/credit card and third-party payment processors.

Refund Policy

Due to the nature of the services offered, refunds are not provided for completed sessions. However, if you need to cancel or reschedule an appointment, you must do so at least 48 hours in advance. Late cancellations may incur a fee or result in forfeited payment.

11. Disclaimer

The information and services provided by Rachael Lloyd through this website, including but not limited to Holistic Nutrition, Lifestyle Coaching, and Spinal Energetics, are for educational and informational purposes only and are not intended as a substitute for medical advice, diagnosis, or treatment. You should always consult a qualified healthcare provider before making any health-related decisions or implementing any wellness strategies.

By using this website or engaging in any services, you acknowledge that you have disclosed any relevant medical conditions or health concerns and understand that Rachael Lloyd does not diagnose, treat, or cure medical conditions. You assume full responsibility for your health and wellbeing during and after participation in any services offered.